Service and Support - 20 Domains
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Fast and efficient customer support.
You're in Control
Ultimate Internet have one of the most integrated
web hosting and domain name platforms in the world, we don't
operate separate systems or brands for our domain name or web
hosting business and this means that all our systems are tightly
integrated. Wherever we can, we have handed control of all the
services we offer over to you, after all who else is more
qualified to operate your website? This means that you can make
most of the changes you need or add new services in real time in
our simple to use eXtend
Control Panel.
Detailed Online Help
Our detailed online knowledge base contains
answers to the most frequently asked questions, we update the
database on a regular basis to ensure you get the most up to
date information.
If Something Goes Wrong
Sometimes things do go wrong and we want to work
with you to resolve any issues you have as quickly as we can, we
operate an easy to use ticketing system where you can send us
any issues you have. Our ticketing system sits within our
password protected customer area, this has the advantage of
authenticating your details to Ultimate Internet. Good security has
never been so important to protect our customers from identity
fraud. Our ticketing system also sends lots of basic account
information to Ultimate Internet to save you the trouble of
repeating yourself.
We aim to answer support questions within 4
hours, often we reply faster than that.
One of our philosophies at Ultimate Internet is not
to employ what we call "Support Droids", people who don't have
any real technical experience and simply read from crib sheets.
All our support engineers are highly trained employees who care
about your problem, our aim is to resolve your problems first
time around.
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